www.monnalucia.com

Lucia Hašková, place of business: Legionárska 622/10, 911 01 Trenčín, IČO: 40 816 052 registered in the Trade Register of the Trenčín District Office

Trade register number: 309-18535

These General Terms and Conditions govern the relations between the Contracting Parties to the Purchase Agreement, where on the one hand the Seller is Lucia Hašková, place of business: Legionárska 622/10, 911 01 Trenčín, IČO: 40 816 052 (hereinafter referred to as the "Seller") and on the other hand Buyer, who may also be a Consumer (hereinafter referred to as the "Buyer").

The Seller reserves the right to continuously change these General Terms and Conditions.

Article I.

Introductory provisions

The Seller's General Terms and Conditions set out below form an integral part of the Purchase Agreement concluded between the Seller and the Buyer (hereinafter referred to as the "GTC") and are binding on all Buyers who enter into a Purchase Agreement with the Seller.
    The text below presents the conditions of mail order sales of the Internet shop www.monalucia.sk. The conditions are binding for the Seller and the Buyers by mail order.
    Mail order sales are performed by: Lucia Hašková, place of business: Legionárska 622/10, 911 01 Trenčín, ID number: 40 816 052, registered in the Trade Register of the Trenčín District Office Trade register number: 309-18535.
    All information regarding mail order sales and the Internet shop can be obtained at the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. and tel. No.0949 171059. from Monday to Thursday 8.00 –16.00 and on Friday from 8.00-15.00
    By the Purchase Agreement, the Seller undertakes to deliver the Goods to the Buyer under the conditions agreed in the Purchase Agreement and these GTC, and the Buyer undertakes to take over the Goods and pay the Purchase Price to the Seller for it.
    The legal relationship between the Seller and the Buyer who have concluded the Purchase Agreement is governed by the Purchase Agreement, these GTC and, unless otherwise stipulated in the Purchase Agreement or GTC, also by generally binding legal regulations valid in the Slovak Republic. A special written agreement between the Seller and the Buyer takes precedence over the GTC and also over the Purchase Agreement. If the provisions of the Purchase Agreement come into conflict with the provisions of the GTC, the provisions of the Purchase Agreement are decisive.
    The Seller is entitled to unilaterally change these GTC at any time. Such a change does not affect the Purchase Contracts concluded before its execution, and these are further subject to the GTC


GENERAL TERMS AND CONDITIONS

page 14 / total pages 20

valid before such a change. The change of the GTC made by the Seller becomes valid and binding for the Buyers at the moment of publishing the changed wording of the GTC on the website of the Internet Shop.

Article II.

Definitions

For the purposes of these GTC, the terms used in these GTC have the following meanings: 1. Contracting parties: Seller and Buyer

    Seller:

Lucia Hašková

place of business: Legionárska 622/10, 911 01 Trenčín

ID: 40 816 052

Steuernummer: 1078475299

the entity is not registered as a VAT payer

Registered in the Trade Register of the Trenčín District Office

Trade register number: 309-18535

phone no .: [0949171059]

email: /This email address is being protected from spambots. You need JavaScript enabled to view it./

Supervisory authority:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Trenčín Region

Hurbanova 59, 911 01 Trenčín

Supervision Department

tel. No .: 032/640 01 09, Fax No .: 032/640 01 08

http://www.soi.sk/sk/Kontakt/Mapy/Inspektorat-SOI-pre-Trenciansky-kraj-mapa.soi http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a -ziadosti.soi



uyer: a natural or legal person who concludes a Purchase Agreement with the Seller through the Online Store, the subject of which is the delivery of the Goods selected by him. The buyer can be a Consumer or an Entrepreneur.
    Entrepreneur: Entrepreneur means: a person registered in the Commercial Register, a person who conducts business on the basis of a trade license, a person who conducts business on the basis of a license other than a trade license, a person who carries out agricultural production and is registered in a special regulation. For the purposes of the GTC, an entrepreneur is also understood to be a person who acts in accordance with the previous sentence within the scope of his business activity. If the Buyer states his identification number (IČO) in the order, then he acknowledges that the rules stated in the GBTC for Entrepreneurs apply to him. Legal relations between the Seller and the Buyer, who is an Entrepreneur, not expressly regulated by these GTC or the Purchase Agreement are governed by the relevant provisions of Act no. No. 513/1991 Coll., Commercial Code, as amended, as well as related regulations.
    Consumer: is a natural person who, when concluding and fulfilling the Consumer Contract, does not act within the scope of his business activity or other business activity. Legal relations



GENERAL TERMS AND CONDITIONS

page 24 / total pages 20

The Seller and the Consumer, not expressly regulated by these GTC, are governed by the relevant provisions of Act no. No. 40/1964 Coll., Civil Code, as well as related regulations.

    Internet shop: is a web server at www.monnalucia.com, through which the Seller offers and sells Goods.
    Purchase Agreement: A Purchase Agreement concluded between the Seller and the Buyer through an Online Store, the subject of which is the delivery of the Goods selected by the Buyer for the Purchase Price. The purchase contract is concluded in the Slovak language. The Purchase Agreement (including these GTC), its origin, validity and consequences of invalidity, and all obligations arising from the Purchase Agreement are governed by Slovak law. The contracting parties expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods (Vienna Convention) in the case of a Purchase Agreement. The general courts of the Slovak Republic have jurisdiction over disputes that arise or may arise from legal relations established by the Purchase Agreement (including these GTC).
    Offer: all together and also separately any of the movables or other product that are offered by the Seller for sale in the Online Store.
    Goods: that of the products forming the Offer, which was selected by the Buyer from the Offer and which the Buyer buys from the Seller on the basis of the Purchase Agreement.



10. Purchase Price: a monetary amount expressed in EUR, which is the Buyer's payment to the Seller for the sale of the Goods. The Seller is not a VAT payer and the Purchase Price stated in the Online Store at the Goods is final, unless expressly stated otherwise in the Online Store. The purchase price does not include the price for the transport of the Goods to the Buyer, which is listed in the Online Store separately when executing each order.

11. Place of delivery: the place which the Buyer marks when concluding the Purchase Agreement as the place to which the Seller is to be delivered Goods: The place of delivery is specified by at least the following data: name of the municipality, name of the territorial administrative unit (district and region), street name, inventory and reference number, state. The Seller shall deliver the Goods via the Online Store only on the territory of the Slovak Republic and is not obliged to deliver the Goods to a place other than the Place of Delivery.

12. Deliverer: a third party who is in a contractual relationship with the Seller and ensures the transport of the Goods for the Buyer to the Place of Delivery.

Article III.

Conclusion of the Purchase Agreement

    If the Buyer is a Consumer, the proposal for concluding the Purchase Agreement is the placement of the offered Goods by the Seller on the website. The Purchase Agreement is created by sending the order to the Buyer Consumer and acceptance of the order by the Seller. The resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or for legal reasons.
    In order to make a purchase in the Online Store, it is necessary for the Buyer to visit the website of the Online Store, open an account and register, or at least



GENERAL TERMS AND CONDITIONS

page 34 / total pages 20

entered the required data by the Seller, selected the Goods from the Offer using the individual actions shown on the screen and confirmed the order.

    The Buyer who places an order for the Goods in the Online Store is obliged to provide true information.
    The purchase contract is created on the basis of a binding order confirmation by the Buyer. The Buyer considers the sending of the order via the order form of the Internet shop by clicking on the field by which the order is confirmed to be a binding confirmation of the order.
    Clicking on the field of the Online Store, by which the Buyer confirms the order, will generate an email, which will be sent to the Buyer's address specified during registration. This email contains a summary of the placed order and in particular:
    a) the subject of the order and its number,
    b) the total price for the ordered Goods,
    c) the chosen method of payment and delivery,
    d) the address to which the Seller will deliver the shipment,
    e) delivery time of the Goods.
    The Seller is not obliged to send the Goods to the Buyer before the Buyer pays the Purchase Price (except in cases where the Purchase Price is paid directly upon receipt of the Goods).
    Orders can be placed 24 hours a day, 7 days a week. Terms of delivery of the Goods are listed on the pages of the Online Store for each Goods separately.
    The contracting parties have agreed that it is possible to change the content of the order (also confirmed) as well as the content of the already concluded Purchase Agreement by means of a mutual agreement concluded in the form of e-mail messages.
    The Buyer declares that he is aware that in the case of an assortment of jewelery and jewelery products, these Goods have specific properties, in particular:
    a) Each Goods is a unique version, at least different from other specimens (individual elements and dimensions of the Goods)
    b) The goods (due to the small actual dimensions) are not shown in actual size in the Online Store. The images on the website are for information purposes only.



Article IV.

Purchase price and payment terms

    The purchase price of the Goods is stated in the Internet shop as a contractual price. The purchase price is stated in EUR, current and valid. This is the final purchase price, ie. including any taxes and fees that the Buyer must pay to obtain the Goods, unless expressly stated otherwise in the Online Store, this does not apply to any fees for transport, etc., which are listed separately, up to the so-called The shopping cart and their height depends on the choice of the Buyer.

GENERAL TERMS AND CONDITIONS

page 44 / total pages 20

    The Buyer undertakes to pay the Seller the agreed Purchase Price in one of the ways specified in the Online Store at the relevant Goods. These can be, in particular, the following ways:
    a) payment in cash up to EUR 5,000 upon receipt of the Goods at the point of issue, b) payment in advance by bank transfer,
    c) payment via a payment terminal upon receipt of the Goods at the point of issue (by payment card),
    d) payment via the PayPal payment gateway.



e) cash on delivery upon delivery of the Goods (cash is taken over from the Buyer by the Deliverer),
By purchasing in the Online Store, the Buyer agrees that invoices and credits will be sent to him in writing together with the delivered Goods.
The Buyer's billing data cannot be changed retroactively after order confirmation.
The seller is not responsible for delays resulting from delayed sending of data through the PayPal payment gateway. The Seller is not liable for errors related to the operation of the integrated payment system, if the Buyer had the opportunity to check the correctness of the payment transaction according to the data specified in the system.
The Seller reserves the right to modify the Purchase Price listed on the Internet Store website at any time. The change in the Purchase Price of the Goods does not apply to Purchase Contracts concluded before the change in the Purchase Price, regardless of the fact that the Goods have not yet been delivered.
The Seller reserves the right to change the range and prices of the Goods, which are in the offer of the Online Store, as well as to perform and recall all types of promotional activities, promotions and sales. The price entered by the Seller at the time of placing the order by the Buyer is binding.
All promotions and sales that are part of the Online Store cannot be combined with any other promotions performed by the Seller. The buyer can use only one share, unless the conditions of the action explicitly contain information about the possibility of aggregate use of several shares. The offer means all sales conditions more advantageous than standard.
In the event of the Buyer's delay in paying the Purchase Price, the Buyer, who is not a Consumer, is obliged to pay the Seller interest on arrears in the amount of 0.05% of the amount due for each day of delay.

10. The share prices are valid until the stock is sold out, stating the number of pieces of the share Goods or for a specified period of time.

11. The Buyer acknowledges that there may be cases where the Purchase Agreement is not concluded between the Seller and the Buyer, especially if the Buyer orders the Goods at a price published in error due to an error in the Seller's internal information system. In such a case, the Seller informs the Buyer about such a fact.

GENERAL TERMS AND CONDITIONS

page 54 / total pages 20

12. The Seller reserves the right to declare the Purchase Agreement as invalid if there has been misuse of personal data, misuse of a payment card and the like, or due to the intervention of an administrative or judicial body. The Buyer will be informed about this procedure.

Article V.

Supply of goods



Goods purchased through the Internet shop can be delivered exclusively on the territory of the Slovak Republic.
By the purchase contract, the Seller undertakes to hand over the Goods to the Buyer and allow him to acquire ownership of it, and the Buyer undertakes to take over the Goods and pay the Purchase Price to the Seller.
The Seller reserves the ownership right to the item, and therefore the Buyer will become the owner only after full payment of the Purchase Price.
The Seller undertakes to deliver the Goods to the Buyer together with all components, or accessories, according to the Purchase Agreement. The Seller delivers the Goods to the Buyer in one of the ways listed in the Online Store for the given Goods.
The Seller shall fulfill the obligation to hand over the Goods to the Buyer if it allows him to dispose of the Goods at the Place of Delivery and notifies him in good time. If the Seller is to send the Goods, in that case the handover of the Goods to the Buyer - Entrepreneur shall be deemed to be handed over to the first carrier for transport for the Buyer, provided that it allows the Buyer to exercise rights under the contract of carriage against the carrier. To the Buyer in accordance with Article VII. par. 11 of these GTC.



The Seller shall hand over the Goods to the Buyer in the agreed quantity, quality and design. In addition to the Goods, the Seller shall hand over to the Buyer the documents relating to it.
    If it is not agreed how the Goods are to be packed, the Seller shall pack the Goods according to custom; if it is not customary, then in the manner necessary for the preservation of the Goods and their protection. In the same way, the Seller shall procure the Goods for transport.
    Buyer - The entrepreneur hereby agrees that he may not be provided with instructions for its use in Slovak for the purchased Goods.
    The Buyer is obliged to take over the Goods, unless expressly stated otherwise in these GTC.

10. The buyer is obliged to indicate the place of delivery in the order form. The Place of Delivery thus determined may be changed after the conclusion of the Purchase Agreement only in agreement with the Seller. The Seller ensures the sending of the Goods to the Place of Delivery and the Buyer is obliged to take over the Goods at the Place of Delivery. The above does not apply to the personal collection of the Goods by the Buyer, if the Seller allows personal collection of the Goods.

11. Upon receipt of the Goods from the Delivery, the Buyer, who is the Entrepreneur, is obliged to check the integrity of the packaging of the Goods, provided that if the inspection finds that the packaging of the Goods

GENERAL TERMS AND CONDITIONS



page 64 / total pages 20

is damaged or the consignment contains the Goods is otherwise damaged or deformed, he may not take over the consignment containing the Goods and is obliged to write a report with the Delivery on the refusal to take over the consignment, stating the reasons for its refusal. In the event that the shipment does not show signs of external damage, the Buyer is obliged to open the shipment in the presence of the Delivery and inspect the Goods, in particular to check whether the Goods and tax document correspond to the order and whether the Goods are without obvious defects. In the event of any non-compliance of the Goods, or the attached documents with the order, the Buyer is obliged to write a report with the Deliverer on this fact. The Buyer is advised to keep a copy of any protocol he writes with the Deliverer and, if necessary, submit it to the Seller.



12. If the Buyer, who is an Entrepreneur, refuses to accept the shipment pursuant to the previous paragraph, he is obliged to immediately inform the Seller of the reasons for this refusal. The Seller is entitled to deliver the replacement Goods to the Buyer within 30 (thirty) days from the day when the Buyer rightly refused to take over the original Goods. If the consignment contains the Goods does not show any signs of external damage or deformation and also during the inspection no discrepancy with the order was found, but after taking over the consignment by the Buyer it turns out that the Goods have a defect that could have been caused during transport of the consignment. the fact without undue delay, but no later than within three working days from the day when he took over the shipment, to notify the Seller, otherwise it is considered that this defect did not occur during transport, but only subsequently.

13. In the event that the non-conformity of the shipment with the order consists in the fact that a smaller quantity of the Goods is delivered, the Buyer is not entitled to refuse to accept the shipment. In that case, the Seller is obliged to deliver the missing Goods to the Buyer without undue delay after the Buyer has notified him of this defect. If it is not possible to deliver the rest of the Goods to the Buyer within a reasonable time or the Buyer is not interested in delivering the rest of the Goods, both the Buyer and the Seller are entitled to withdraw from the Purchase Agreement regarding the part of the Subject of Performance that was not delivered.

14. In the event that the Buyer refused to take over the consignment containing the Goods, although none of the reasons set out in para. 9 of this article of the GTC, the Seller is entitled to send the Goods to the Buyer again, provided that the Buyer is obliged to reimburse the Seller for all costs incurred in connection with this, when taking over the Goods.



15. The delivery time is determined for each Goods from the Offer separately and is stated on the website of the Online Store. The buyer is obliged to get acquainted with the delivery dates published on the website of the Online Store. The Seller undertakes to make every effort to ensure that the Goods are delivered to the Buyer within the specified period. The Seller is not responsible for delayed delivery of the Goods, which occurred for reasons independent of the Seller, especially for reasons of delayed delivery by subcontractors, reasons of force majeure, interruption of electricity supply or internet connection, failure of Seller's machines, etc. In the event that the Seller's delay in the delivery of the Goods occurred for the above reasons, it is considered that the Seller is not in delay.

16. Only the time from the conclusion of the Purchase Agreement to the moment of handing over the Goods to the Buyer is included in the deadline for delivery of the Goods. The goods are sent only on working days, with the transport of the Goods by the Delivery usually taking 1 to 3 working days.

GENERAL TERMS AND CONDITIONS

page 74 / total pages 20

17. The Seller is not liable for delays in the delivery of the Goods and for damage caused by the fact that the Buyer did not enter all the required data when ordering and / or did not fill in the order form correctly. The Seller is also not liable for damage caused to the Buyer as a result of the Buyer's forgotten access password and / or the Buyer's access password misused by a third party without the Seller's fault.

    In order to minimize the occurrence of damages and to optimize supply, the Seller reserves the right to deliver the Goods to the Buyer, who within one order, or even within several orders made during three consecutive days, if the Goods of this order / orders exceeded 1,000 EUR, only after full payment of the total purchase price. The Seller undertakes to dispatch the Goods immediately after receiving payment of the full purchase price, but no later than one working day after payment of the purchase price.



Article VI.

Transfer of the risk of damage to the Goods and transfer of ownership of the Goods

    The risk of damage to the Goods passes from the Seller to the Buyer at the moment of taking over the Goods by the Buyer. In the event that the Buyer does not accept the delivered Goods in violation of the Purchase Agreement, the risk of damage to the Goods passes to the Buyer at the moment when the Buyer refused to take over the Goods or otherwise accepted the delivered Goods, although he was obliged to do so.
    Ownership of the Goods passes from the Seller to the Buyer at the time of full payment of the Purchase Price by the Buyer and acceptance of the Goods. The Seller is not obliged to hand over the Goods to the Buyer before paying the Purchase Price.
    In the case of personal collection of the order at the Seller's premises, which was paid in advance via the Internet, the Buyer will prove the "order identification number", which the Buyer will receive from the Seller by e-mail after order confirmation.



Article VII.

Withdrawal from the Purchase Agreement

    The Seller and the Buyer are entitled to withdraw from the Purchase Agreement in cases stipulated by law, the Purchase Agreement, or these GTC.
    The Seller is entitled to withdraw from the Purchase Agreement if, after its conclusion, it becomes apparent that delivery of the Goods is not possible because the Goods do not exist and cannot be obtained, or delivery of the Goods is possible only at a higher price or with higher costs Seller, or with other obstacles that significantly complicate this delivery or prevent its implementation within the period specified in the Purchase Agreement.
    The Seller is entitled to withdraw from the Purchase Agreement even in these cases, if the Buyer does not take over the Goods even after 7 days from the day when he became obliged to take over the Goods for the first time.

GENERAL TERMS AND CONDITIONS



page 84 / total pages 20

    In the event that the ordered Goods are no longer manufactured or are temporarily unable to secure and deliver the Goods to the Buyer within the specified time due to the sale of stock, or unavailability of the Goods, or due to force majeure, or if all efforts are made. may be fairly requested from him, is unable to deliver the Goods to the Buyer within the period specified in these terms and conditions or at the Purchase Price agreed, the Seller is obliged to notify the Buyer without delay, but no later than 30 days from the conclusion of the contract. Upon notification of the Seller to the Buyer about the unavailability of the Goods, the Purchase Agreement is canceled from the beginning.
    The Seller reserves the right to refuse to execute the order if the Buyer has not met the requirements of these General Terms and Conditions or in the past the Buyer has repeatedly placed orders that were not executed due to the fault of the Buyer.
    In the event that the Seller or the Buyer withdraws from the Purchase Agreement, the Buyer is entitled to a refund of the Purchase Price paid after taking into account all possible receivables of the Seller from the Buyer, by non-cash transfer to the Buyer's bank account specified in the Purchase Agreement, or if this account was not in the Purchase Agreement. stated in the contract and the Buyer will not notify the Seller in the notice of withdrawal from the Purchase Agreement or without undue delay after the Seller was notified of the withdrawal from the Purchase Agreement, by postal order sent to the Buyer's address.
    In the event that the Purchase Agreement is canceled, the Buyer is obliged to return the Goods to the Seller, if he has already taken it over. The Seller is obliged to return the Purchase Price to the Buyer within 30 days from the effective date of withdrawal from the Purchase Agreement, but not before the Buyer returns the Goods to him.



Withdrawal from the Purchase Agreement by the Buyer, who is an Entrepreneur

    The Buyer - the Entrepreneur is not entitled to withdraw from the Purchase Agreement if the value of the purchased Goods is higher than EUR 1,500.
    If the Buyer - Entrepreneur is allowed to withdraw from the purchase contract within 14 days and the return of the Goods is not in the original packaging, including all its parts and accessories, then the Buyer - Entrepreneur acknowledges that the Seller reserves the right to charge such return, including compensation for costs. necessary to spend for the resale of the Goods.

Withdrawal from the Purchase Agreement by the Buyer, who is a Consumer

10. Pursuant to the provisions of Section 7 of the Consumer Protection Act in the sale of Goods or provision of services on the basis of a distance contract or a contract concluded outside the Seller's premises and amending certain laws (hereinafter referred to as "Act No. 102/2014") the Buyer has the right to withdraw from the contract without giving a reason within 14 calendar days from the date of receipt of the Goods, if the Seller provided the Consumer in a timely and proper manner with information on the right to withdraw from the Purchase Contract pursuant to § 3 par. 1 letter h) of Act no. 102/2014 Coll. The Buyer has this right even if he has picked up the Goods ordered via the Internet in person at the Seller's place of delivery.

GENERAL TERMS AND CONDITIONS



trana 94 / total pages 20

A sample form for withdrawal from the Purchase Agreement (hereinafter also referred to as the "Sample Form for Withdrawal from the Contract") is available on the Internet shop website: [www.monnalucia.com]. The Goods shall be deemed to have been taken over by the Consumer at the moment when the Consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered Goods, or if

    a) The goods ordered by the Consumer in one order are delivered separately, at the moment of taking over the Goods that were delivered last,
    b) delivers the Goods consisting of several parts or pieces, at the moment of taking over the last part or the last piece,
    c) Delivers the Goods repeatedly during a defined period, at the moment of taking over the first delivered Goods.

Through this paragraph of the GTC and the following paragraphs, the Seller informs the Consumer in accordance with § 3 par. 1 letter h) of Act no. 102/2014 before the conclusion of a distance contract or a contract concluded outside the Seller's premises, or, if the contract is concluded on the basis of the Consumer's order, before the Consumer sends the order, clearly and comprehensibly of the Consumer's right to withdraw from the Purchase Agreement, conditions, period and the procedure for exercising the right to withdraw from the Purchase Agreement; The Seller also provides the Consumer with a Sample Form for withdrawal from the contract in the sense of the above.

11. If the Seller has provided the Consumer with information pursuant to § 3 par. 1 letter h) of Act no. 102/2014 Coll. only subsequently, but no later than within 12 months from the beginning of the period for withdrawal from the contract pursuant to paragraph 1, the period for withdrawal from the contract expires after 14 days from the day when the Seller subsequently fulfilled the information obligation.

12. If the Seller has not provided the Consumer with information pursuant to § 3 par. 1 letter h) of Act no. 102/2014 Coll. nor in the additional period under paragraph 2, the period for withdrawal from the contract shall expire after 12 months and 14 days from the date of commencement of the period for withdrawal from the contract under paragraph 1.



13. The consumer may withdraw from the contract, the subject of which is the delivery of the Goods, even before the beginning of the period for withdrawal from the contract.

14. Except in cases where withdrawal from the contract is explicitly agreed, the Consumer may not withdraw from the Purchase Contract in the cases defined in § 7 par. 6 of Act no. 102/2014: a) the provision of the service, if its provision was started with the express consent of the Consumer and

The consumer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract after the full provision of the service and, if the full provision of the service has taken place,

    b) the sale of Goods or the provision of a service, the price of which depends on the movement of prices on the financial market, which the Seller cannot influence and which may occur during the term of withdrawal from the contract,
    c) sale of Goods made according to the special requirements of the Consumer, Goods made to measure or Goods intended specifically for one Consumer, d) sale of Goods which are subject to a rapid reduction in quality or deterioration,
    e) the sale of Goods enclosed in protective packaging, which cannot be returned for reasons of health protection or for hygienic reasons, and whose protective packaging was broken after delivery,

GENERAL TERMS AND CONDITIONS



page 104 / total pages 20

    f) the sale of Goods which, due to their nature, may, after delivery, be inseparably mixed with other Goods,
    g) the sale of alcoholic beverages, the price of which was agreed at the time of concluding the contract, their delivery can be made after 30 days at the earliest and their price depends on market price movements which the Seller cannot influence,
    h) performing urgent repairs or maintenance, which the Consumer has explicitly requested the Seller; this does not apply to Purchase Service Contracts and Purchase Contracts, the subject of which is the sale of Goods other than spare parts needed to perform repairs or maintenance, if they were concluded during the Seller's visit to the Consumer and the Consumer did not order these services or Goods in advance,
    i) the sale of sound recordings, video recordings, audio-visual recordings or computer software Sold in protective packaging, if the Consumer has unpacked this packaging,
    j) the sale of periodicals, with the exception of sales under a subscription agreement and the sale of books not supplied in protective packaging,
    k) provision of accommodation services for purposes other than housing, transport of Goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the Seller undertakes to provide these services at the agreed time or within the agreed time,
    l) the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the Consumer and the Consumer has stated that he has been duly informed that by expressing this consent he loses the right to withdraw from the contract.



Exercise of the right of withdrawal

15. The Consumer may exercise the right to withdraw from the contract with the Seller in paper form or in the form of a record on another durable medium; if the Purchase Agreement has been concluded orally, any clearly formulated statement of the Consumer expressing his willingness to withdraw from the Purchase Agreement (hereinafter referred to as the "notice of withdrawal") is sufficient to exercise the Consumer's right to withdraw from the Purchase Agreement. The Consumer may, but is not obliged to, use the Model Form to withdraw from the Purchase Agreement.

    If the Buyer decides to withdraw within the specified period, we recommend to deliver the Goods to the Seller's address together with the number of the purchase document and the specified bank account number in order to expedite the withdrawal equipment.

17. The deadline for withdrawal from the Purchase Agreement is considered to have been observed if the notice of withdrawal from the Purchase Agreement was sent to the Seller no later than on the last day of the period pursuant to § 7 para. 1 of Act no. 102/2014 Coll.

18. In case of doubt about delivery, the notice of withdrawal sent by the Consumer shall be deemed delivered after the expiration of the time appropriate to the used method of delivery, if the Consumer can prove its sending to the address notified to the Consumer by the Seller in accordance with § 3 par. 1 letter b) to d) of Act 102/2014 Coll. or to an address the change of which was duly notified to the Consumer by the Seller after the conclusion of the contract. If a postal item, the content of which is a notice of withdrawal from the contract, cannot be delivered to the Seller for reasons under a special regulation, the notice of withdrawal from the contract shall be deemed delivered on the day of its sending to the Seller to the address under the first sentence.



GENERAL TERMS AND CONDITIONS

page 114 / total pages 20

19. If the Seller allows the Consumer to withdraw from the contract on its website using a special function or withdrawal form, the Seller is obliged to provide the Consumer with a confirmation on a durable medium immediately upon receipt of the withdrawal.

20. If the Consumer withdraws from the contract, any supplementary contract related to the contract from which the Consumer has withdrawn shall also be canceled from the beginning. It is not possible to demand from the Consumer any costs or other payments in connection with the cancellation of the supplementary contract, except for the payment of costs and payments specified in § 9 par. 3 and § 10 par. 3 of Act no. 102/2014 Coll. and prices for the service if the subject of the contract is the provision of the service and if the full provision of the service has taken place.

21. The burden of proof on the exercise of the right to withdraw from the Purchase Agreement shall be borne by the Consumer. Obligations of the Seller in case of withdrawal from the contract

22. The Seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal to the Consumer to return to the Consumer all payments received from him under or in connection with the Purchase Agreement, including transport, delivery and postage and other costs. costs and fees; this does not affect the provision of § 8 par. 5 of Act 102/2014 Coll.

23. The Seller is obliged to return the payments to the Consumer in the same way as the Consumer used in his payment. This does not affect the Consumer's right to agree with the Seller on another method of payment, if no additional fees are charged to the Consumer in connection with this.



24. The Seller is not obliged to reimburse the Consumer for additional costs if the Consumer has expressly chosen a different method of delivery than the cheapest common method of delivery offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the Consumer and the costs of the cheapest common method of delivery offered by the Seller.

25. If, on the basis of the Purchase Agreement concluded outside the Seller's premises, the Goods were delivered to the Consumer's home at the time of concluding the Purchase Agreement and due to its nature it is not possible to send the Goods back to the Seller by post, Seller is obliged to collect .

26. Upon withdrawal from the contract, the subject of which is the sale of the Goods, the Seller is not obliged to return payments to the Consumer under paragraph 22 before the Goods are delivered to him or until the Consumer proves sending the Goods back to the Seller, unless the Seller proposes to pick up the Goods in person or through a person authorized by him.

27. The Consumer is obliged to send the Goods back or hand them over to the Seller or a person authorized by the Seller to take over the Goods no later than 14 days from the day of withdrawal from the Purchase Agreement. This does not apply if the Seller proposes to pick up the Goods in person or through a person authorized by him. The period under the first sentence shall be deemed to have been observed if the Goods have been handed over for transport no later than on the last day of the period.



GENERAL TERMS AND CONDITIONS

page 124 / total pages 20

28. The Consumer is entitled to deny the return of the Goods acquired on the basis of the Purchase Agreement concluded during or in connection with the sale event to the Seller until the Seller returns to the Consumer the price paid or the advance payment for the Goods or service.

29. Upon withdrawal from the contract, the Consumer shall bear only the costs of returning the Goods to the Seller or a person authorized by the Seller to take over the Goods. This does not apply if the Seller has agreed to bear them himself, or if he has not fulfilled the obligation under § 3 para. 1 letter i) of Act no. 102/2014 Z.z ..

30. The consumer is only liable for the reduction in the value of the Goods, which arose as a result of such treatment of the Goods, which is beyond the scope of treatment necessary to determine the properties and functionality of the Goods. The Consumer is not responsible for the reduction of the value of the Goods if the Seller has not fulfilled the information obligation about the Consumer's right to withdraw from the contract according to § 3 par. 1 letter h) of Act no. 102/2014 Z.z ..

31. In addition to the obligations set out in paragraphs 1, 3 to 5 and § 9 para. 3 of Act no. 102/2014 Coll., The exercise of the Consumer's right to withdraw from the Purchase Agreement may not result in additional costs or other obligations for the Consumer.

32. The Buyer acknowledges the fact that if gifts are provided with the Goods, the gift contract between the Seller and the Buyer is concluded on the condition that if the Consumer's right to withdraw from the Purchase Agreement is exercised, the gift contract expires and the Buyer is obliged together with the returned Return the goods and related gifts.

Article VIII.

Alternative dispute resolution



The purpose of this article of the GTC is to inform the Consumer about the possibility to turn to the subject of alternative dispute resolution between the Seller and the Consumer in cases stipulated by Act no. 391/2015 Coll. In accordance with the provisions of § 10a par. 1 letter k) of Act no. 250/2007 Coll. wording of later regulations and § 3 par. 1 letter t) of Act no. 102/2014 Coll. as amended by Lucia Hašková, IČO: 40 816 052, place of business: Legionárska 622/10, 911 01 Trenčín informs Consumers about the possibility that in cases and under the conditions specified in the relevant provisions of Act no. 391/2015 Coll. turn to ADR entities for the purpose of amicable settlement of a dispute between Lucia Hašková, IČO: 40 816 052 and the Consumer arising from a Consumer Contract concluded between them or arising from another situation where the Consumer considers that Lucia Hašková, IČO: 40 816 052 violated his rights as a Consumer.
Alternative dispute resolution is the procedure of the ADR entity, the aim of which is to reach an amicable settlement of the dispute between its parties, i. j. between the Consumer and the Seller.
The competent body (subject) of ADR is, in accordance with generally binding legal regulations, the Slovak Trade Inspection, to which the Consumer may turn or another entity that is in the list of ADR entities published on the website of the Ministry of Economy of the Slovak Republic - http: // www .mhsr.sk



GENERAL TERMS AND CONDITIONS

page 134 / total pages 20

    The consumer can find out about the conditions and the platform for alternative dispute resolution at: http://www.soi.sk/sk/Alternativne-riesenie-Spotrebitelskych-sporov.soi
    The consumer has the right to file a motion to initiate alternative dispute resolution of the subject of alternative dispute resolution in case he turned to the Entrepreneur Lucia Hašková, IČO: 40 816 052 with a request for redress due to dissatisfaction with the method of handling his complaint or because he believes that Entrepreneur Lucia Hašková, IČO: 40 816 052 violated his rights, while Entrepreneur Lucia Hašková, IČO: 40 816 052 replied to his request in a negative manner or did not reply to it within 30 days from the date of its sending. In cases of disputes concerning Purchase Contracts concluded at a distance and Purchase Contracts concluded off-premises of the Entrepreneur Lucia Hašková, IČO: 40 816 052 (or its employees), the Consumer is entitled to use the European Dispute Resolution Platform to submit a proposal for the initiation of alternative dispute resolution:



online at

www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN.

Article IX

Using the Online Store

    The condition for placing the order by the Buyer is the previous registration of the Buyer in the Online Store and the establishment of the Buyer's account using the designated form located on the website of the Online Store, including the current email address of the Buyer. The Buyer is obliged to fill in the form in accordance with the instructions given on the website of the Online Store and to provide true data in it.
    By opening an account in the Online Store, the Buyer agrees with the content of these GTC and acknowledges that all Purchase Agreements concluded through the Online Store will be managed by them.
    The Seller is entitled to deprive the Buyer of the right to use the Online Store or to restrict his access to part or all of his data listed in the Online Store with immediate effect in the following cases:
    a) in the event that the Buyer has violated these GTC,
    b) if the Buyer provided false, inaccurate or out-of-date data during the registration, c) violated the personal rights of third parties through the Online Store, d) committed other conduct that is in conflict with applicable law or



general rules of use of the Internet, or which harms the interests of the Seller.

    The Buyer, who has been deprived of the right to use the Online Store, may not re-register without the prior consent of the Seller.
    The Buyer is prohibited from using the Online Store:
    a) publish content that is not in accordance with the law, such as promoting violence, defamatory or violating the personal rights and other rights of third parties, b) use the Internet shop in a way that disrupts its functioning, c) distribute or place within the Internet shop unsolicited business information (spam),

GENERAL TERMS AND CONDITIONS

page 144 / total pages 20

    d) use the Online Store in a way that burdens other Buyers or the operation of the Online Store.
    The buyer is obliged in particular:
    a) use the content placed on the Internet shop, as well as the delivered Goods only for its own use and is not entitled to further trade with it,
    b) use the Internet shop in a manner that is in accordance with generally binding legal regulations valid in the territory of the Slovak Republic, the provisions of these GTC and also in accordance with the general rules of use of the Internet.


Article X.

Processing of personal data

    The protection and processing of personal data is the subject of a separate document, published on the website of the Internet shop entitled: [www.monnalucia.com].

Article XI.

Return policy

    The rights and obligations of the Contracting Parties to the Purchase Agreement regarding rights arising from defective performance are governed by the relevant provisions of the Civil Code, if the Buyer is a Consumer, and the relevant provisions of the Commercial Code, if the Buyer is an Entrepreneur.
    If it is a defect that can be removed, the Buyer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to eliminate the defect without undue delay.
    Instead of eliminating the defect, the Buyer may request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the Seller does not incur disproportionate costs due to the price of the Goods or the severity of the defect.
    Instead of eliminating the defect, the Seller may always replace the defective item with a perfect one, if this does not cause serious difficulties for the Buyer.
    In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects,


the Buyer has the right to exchange the item or has the right to withdraw from the Purchase Agreement. The same rights belong to the Buyer in the case of remediable defects, but if the Buyer is unable to use the item properly due to the recurrence of the defect after repair or due to a larger number of defects.
In the case of other irreparable defects, the Buyer is entitled to a reasonable discount on the price of the item.
The rights arising from defective performance shall be exercised by the Buyer with the Seller at the address of the Seller's place of business specified in Article II. par. 2 of these GTC.
The warranty period begins on the day of receipt of the Goods by the Buyer. In the case of new Goods, the warranty period is 24 months, unless a special legal regulation stipulates a longer period. The warranty period is further extended by the time for which the Goods were in the complaint. The rights from the liability for defects of the Goods for which the warranty period applies shall expire if they have not been exercised during the warranty period. If the Buyer is a Consumer, within the statutory warranty period there will be a complaint



GENERAL TERMS AND CONDITIONS

page 154 / total pages 20

governed by Act No. 40/1964 Coll., the Civil Code and Act No. 250/2007 Coll., On Consumer Protection, both laws in the valid and effective wording, taking into account the clarifications contained in these GTC.

    As proof of the guarantee, the Seller issues a purchase document (invoice) for each purchased Goods with the statutory all necessary data for the application of the guarantee (especially the name of the Goods, the length of the guarantee, price, quantity).
    The Buyer who is not a Consumer is obliged (the Buyer who is a Consumer is recommended) to check the condition of the shipment together with the carrier immediately upon delivery (number, integrity of the packaging, etc.). The Buyer is entitled to refuse to accept the shipment, which is not in accordance with the Purchase Agreement, especially that the shipment is e.g. incomplete or damaged. Incomplete or damaged shipment must be notified by e-mail to the address of the Seller specified in Article II. par. 2 of these GTC.
    The condition for accepting a complaint from the Buyer - Entrepreneur is the submission of a complaint by the Buyer via the Online Store via the "Customer Service" section by sending a message to the Seller with the subject "Complaint", or by sending such a message via email to the Seller's email address specified in Article II. of these GTC. It must be clear from the content of such a report that it is a complaint of the Buyer, and it must also contain a specific description of the defect alleged by the Buyer and also a description of the claim (s) that the Buyer asserts against the Seller as a result of the defect.



Buyer - The Entrepreneur is obliged to send the defective Goods for complaint to the address of the Seller specified in Article II. of these GTC. The claimed Goods must be thoroughly secured to prevent damage during transport, and the package should be visibly marked "COMPLAINT" and contain: the claimed Goods (including complete accessories), it is recommended to enclose a copy of the purchase document, a detailed description of the error and sufficient contact information Buyer's data (mainly return address and phone number). Without the above, it is impossible to identify the origin and error of the Goods. This procedure is also recommended to the Buyer - Consumer, unless he proves and documents the stated facts otherwise.
The Buyer does not have any claim against the Seller for defects in the Goods, if the damage to the Goods occurred:
mechanical damage to the Goods,
improper handling or neglect of care of the Goods,
The goods have been damaged by excessive loading or use in violation of the conditions specified in the documentation or general principles,
Goods that have been modified by the Buyer (painting, bending, etc.), if an error has occurred as a result of this modification,
The Goods have been damaged by natural elements or force majeure, which does not apply if the properties of the Goods, which are in conflict with the above conditions, were expressly agreed by Buyer and Seller, declared or Seller declared, or can be expected due to advertising or usual method of use of the Goods.



14. The goods sent for complaint will be assessed by the Seller only with regard to the defect alleged by him.

GENERAL TERMS AND CONDITIONS

page 164 / total pages 20

15. The Seller has the right to refuse to accept the Goods in the complaint in cases where the claimed Goods and / or its components are contaminated or do not meet the basic requirements for hygienically safe delivery of the Goods for the complaint procedure.

Method of handling complaints (including complaints and suggestions), if the Buyer is a Consumer:

16. In the event that the Goods are in violation of the Purchase Agreement upon acceptance by the Buyer (hereinafter referred to as the "inconsistency with the Purchase Agreement"), the Buyer has the right to have the Seller bring it into a condition corresponding to the Purchase Agreement free of charge and without undue delay, according to the Buyer's request either by exchanging the thing or by repairing it. If such a procedure is not possible, the Buyer may request a reasonable discount from the Purchase Price or withdraw from the Purchase Agreement. This does not apply if the Buyer knew about the conflict with the Purchase Agreement before taking over the Goods or caused the conflict with the Purchase Agreement himself. A discrepancy with the Purchase Agreement, which manifests itself within six months from the date of taking over the item, shall be deemed to be a conflict already existing upon taking over the Goods, unless it contradicts the nature of the thing or unless the contrary is proven.



17. Compliance with the Purchase Agreement means, in particular, that the sold Goods have the quality and performance required by the Purchase Agreement, described by the Seller, the manufacturer or his representative, or expected on the basis of advertising performed by them, or the quality and performance typical corresponds to the requirements of legal regulations, is in the appropriate quantity, measure or weight and corresponds to the purpose stated by the Seller for the use of the thing or for which the thing is usually used.

18. If the Buyer is a Consumer, he has the following rights, depending on the nature of the defect when applying the statutory warranty:

    in the case of a remediable defect, the right to free, proper and timely elimination of the defect, the right to replace the defective Goods. If such a procedure is not possible, he has the right to a reasonable discount from the Purchase Price or to withdraw from the Purchase Agreement,
    in the case of an irreparable defect preventing the proper use of the Goods, the right to replace defective Goods or to withdraw from the Purchase Agreement, the same rights belong to the Consumer, if they are remediable defects, but the Buyer can not take the thing properly. In particular, a defect shall be deemed to recur if the same defect preventing proper use, which has already been rectified at least twice during the warranty period, occurs again. A larger number of defects is understood if the thing has at least three defects at the same time preventing its proper use,
    in the case of other defects that cannot be eliminated and the Consumer does not request an exchange of the item, he is entitled to a reasonable discount on the Purchase Price or withdrawal from the Purchase Agreement.


19. The choice of the method of handling the complaint will be made by the Buyer. The Seller will notify the Buyer of the unsuitability of the choice and propose a suitable method (especially in the event that the Buyer requires a method concerning a remediable defect, but the Seller finds that it is an irreparable defect). If the Consumer does not choose the method of handling the complaint within the reasonable period provided by the Seller, the Seller shall choose it. In the case of a discount, it is not possible to later claim the Goods for a defect for which the discount was granted.

20. If the Buyer is a Consumer, the Seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than within 3 working days from the date of the complaint,

GENERAL TERMS AND CONDITIONS

page 174 / total pages 20

in justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the Buyer - Consumer has the right to withdraw from the Purchase Agreement or has the right to exchange the Goods for new Goods. This does not apply if the Buyer is an Entrepreneur, and thus his relationship with the Seller is regulated by the Commercial Code.



If the Consumer has made a complaint about the product during the first 12 months from the purchase, the Seller may handle the complaint by rejection only on the basis of professional judgment; Irrespective of the result of the professional assessment, the Consumer may not be required to pay the costs of the professional assessment or other costs related to the professional assessment. The Seller is obliged to provide the Consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.

22. If the Consumer has lodged a complaint about the product 12 months after the purchase and the Seller has rejected it, the person who handled the complaint is obliged to state in the document on the handling of the complaint to whom the Consumer can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related purposefully incurred costs, shall be borne by the Seller, regardless of the result of the expert assessment. If the Consumer proves by professional assessment the responsibility of the Seller for the defect, he can file a complaint again; the warranty period does not run during the professional assessment. The Seller is obliged to reimburse the Consumer within 14 days from the day of re-claiming all costs incurred for professional assessment, as well as all related purposefully incurred costs. A re-submitted claim cannot be rejected.



23. The Seller is obliged to issue a confirmation to the Consumer when making a complaint. If the complaint is made by means of long-distance communication, the Seller is obliged to deliver the confirmation of the complaint to the Consumer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint; The confirmation of the claim need not be delivered if the Consumer has the opportunity to prove the claim in another way.

24. The seller is obliged to issue a written document on the handling of the complaint no later than 30 days from the date of the complaint. The Seller shall issue to the Buyer Consumer in writing, or in the form of an e-mail message, or via the Internet shop (according to the Consumer's choice) a confirmation of when the complaint was filed, which is its content, what method of handling the complaint is required; further confirmation of the date and method of handling the complaint, including confirmation of the repair and duration of the complaint, or justification for rejecting the complaint.

Method of handling the complaint, if the Buyer is an Entrepreneur:

25. If the Buyer is an Entrepreneur, the Seller undertakes to decide on the complaint within 30 days from the date of the complaint. The Buyer Entrepreneur will be informed about this decision by email or via the Internet shop.



GENERAL TERMS AND CONDITIONS

page 184 / total pages 20

26. If it is a defect that can be removed, the Goods will be repaired. If repair is not possible and the nature of the defect does not prevent the normal use of the Goods, the Seller and the Buyer may agree on a reasonable discount on the price of the Goods. In the case of a discount, it is not possible to claim this defect later. In the case of a defect which cannot be remedied and which prevents the Goods from being properly used as a thing without defects, the Seller is entitled to exchange the defective Goods for Goods with the same or similar performance or issue a credit note.

Common provisions

    After the settlement of a justified complaint, the warranty period is extended by the duration of the complaint. In the event of an unjustified complaint, the warranty period is not extended. If the claim of the Goods was settled by replacing the Goods with a new one within the statutory warranty period, the warranty period will begin to run again from the date of settlement of the claim. The duration of the complaint is calculated from the day following the complaint to the day of handling the complaint, ie the time when the Buyer was obliged to take over the item.



28. The Buyer, who is not a Consumer, shall prove the validity of the guarantee by submitting a proof of purchase, if the Goods have been claimed in the past, he shall also provide proof of the claim. This procedure is also recommended to the Buyer, who is a Consumer, unless he proves and documents the stated facts otherwise. The Buyer is aware that if he does not deliver the claimed Goods, including all delivered accessories, then in the event of the Buyer's withdrawal from the contract, the Purchase Price reduced by the price of the undelivered accessories will be returned to the Buyer.

29. If the complaint is not justified, the Seller will reject it. If the complaint is rejected, the Buyer acknowledges that the Seller is entitled to re-invoice the Buyer the costs incurred in connection with the handling of the complaint.

30. The Buyer acknowledges that he is obliged to provide the Seller with the necessary cooperation to handle the complaint, otherwise the deadlines are adequately extended by the time when the Buyer was in delay with the provision of the required cooperation.



31. The Buyer acknowledges that the received Goods may differ from the Goods presented in the illustrative photographs on the website www.monnalucia.com due to different screen settings. The absent conformity of the color of the Goods with the image on the monitor is therefore not considered a defect of the Goods.

32. Complaints related to the quality of delivered consignments will be examined on the basis of a protocol, which was written together with the Deliverer at the collection of the consignment. The absence of such a protocol may be the basis for the Seller's rejection of the complaint.

33. The maximum amount of compensation for damage caused as a result of a defect in the Goods delivered to the Buyer, which is an Entrepreneur, may not exceed 100% of the value of the Goods.


Article XII

Reporting deficiencies in the operation of the Internet store

    The Seller continuously takes measures to ensure the proper operation of the Online Store, to the extent that follows from its current technical capabilities and undertakes

GENERAL TERMS AND CONDITIONS

page 194 / total pages 20

to eliminate as soon as possible all deficiencies of the Online Store reported by the Buyer.

    Defects associated with the operation of the Online Store may be reported by the Buyer by sending an email to the email address of the Seller specified in Article II. of these GTC.
    When reporting a defect in the operation of the Online Store, the Buyer is obliged to define with sufficient certainty the specific defect and the date (day, hour) of its occurrence.

Article XIII

Final provisions

    The purchase contract is concluded by electronic means.
    Before confirming the order, the buyer will be asked to confirm by checking the box that he has read these GTC, read them, understood their content and fully agrees with them.
    By confirming the order, the buyer confirms that he has read these GTC, read them, understood their content and fully agrees with them.
    The Buyer is aware that the purchase of products that are in the Seller's Offer does not give him any rights to use the registered trademarks, trade names, company logos or patents of the Seller or other persons, unless otherwise agreed in a specific case by a separate contract.
    Communication between the Contracting Parties will take place via e-mail or via the Internet shop, where the Internet shop allows it, or in the form of a registered letter with delivery note, unless expressly stated otherwise in these GTC or in the Purchase Agreement.
    These GTC are valid from [1.1.2021].